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Featured Posts

Sep 19, 2024

PLG Upsell Learning Flywheel

How we went from $0 to $1XX,000 ARR growth in the first year of PLG Launch with a learning flywheel

Gary Chan

Sep 20, 2024

PLG: 7 Types of Tech Touches Examples

Is it too much email? Your goal for your PLG customers is to be supportive and meet them where they are.

Gary Chan

Sep 18, 2024

CAC LTV Payback Ratio Heatmap [Download Template]

Showcase your Product-led Growth CAC LTV payback using this heatmap

Gary Chan

Sep 26, 2024

How I sold 10 PLG customers with 1 paywall 🤑

I used this SaaS pricing and packaging strategy

Gary Chan

Oct 05, 2024

Product-Led Growth Customer Success: Metrics, Upsells, and Data [with examples]

Customer Success find patterns and patches all the areas in self serve PLG

Gary Chan

What I’d Tell Myself 3 Months Ago

Confidence doesn’t come from knowing—it comes from doing.

Gary Chan

StartupStartup

Mar 28, 2025

Losing a Customer Sucks - Lessons Learned

Losing a customer is an emotional thing. It's a gut punch. It ruins the whole day. Accept responsibility. Take the lesson. Learn and adapt.

Gary Chan

Mar 25, 2025

Product Led Sales close more deals: Tips, How-to, Examples (2025)

Product-Led Sales centers around offering a self-serve experience that allows customers to gain value and generate usage signals that can leverage for sales.

Gary Chan

StartupStartup

Mar 22, 2025

5 Key Activities in Validating Product-Market Fit & What to Avoid

Learn the five key activities to validate product-market fit and avoid common startup pitfalls. The key activities include finding demand, reducing complexity, selling to one customer at a time, building case studies, and iterating and refine on your way to PMF growth.

Gary Chan