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Your Onboarding Sucks
Nov 14, 2024

Your Onboarding Sucks

Heres how you measure success

Gary Chan
Gary Chan
Stop losing customers
Nov 12, 2024

Stop losing customers

Voluntary churn symptoms

Gary Chan
Gary Chan
How to improve retention with Product Led Growth?
Nov 08, 2024

How to improve retention with Product Led Growth?

PLG learning flywheel

Gary Chan
Gary Chan
Who should own Product Led Growth SaaS retention?
Nov 08, 2024

Who should own Product Led Growth SaaS retention?

YOU! ๐Ÿซต

Gary Chan
Gary Chan
How to improve Product Led Growth SaaS retention?
Nov 06, 2024

How to improve Product Led Growth SaaS retention?

Here are the 5 ways we did it:

Gary Chan
Gary Chan
Product Led SalesProduct Led Sales
How to increase Upsell? Improve Retention in Product-Led Growth
Nov 05, 2024

How to increase Upsell? Improve Retention in Product-Led Growth

Want upsell? Improve retention to 60% ๐ŸŽฏ Upselling to PLG, requires great retention! See Lenny's Newsletter on Retention benchmarks ๐Ÿ“Š

Gary Chan
Gary Chan
How to handle stakeholder requests?
Nov 01, 2024

How to handle stakeholder requests?

#productmanagement

Gary Chan
Gary Chan
How to communicate product-led growth Roadmap to Stakeholders
Oct 31, 2024

How to communicate product-led growth Roadmap to Stakeholders

Tip: Find where PLG & SLG merge...

Gary Chan
Gary Chan
How to use customer feedback in your PLG product roadmap?
Oct 31, 2024

How to use customer feedback in your PLG product roadmap?

Collect, Organize, Influence, Prioritize

Gary Chan
Gary Chan
SaaS ChurnSaaS Churn
Churn Rate SaaS: Have higher than 5%?
Oct 25, 2024

Churn Rate SaaS: Have higher than 5%?

Buffer.com has higher than 5% churn

Gary Chan
Gary Chan
SaaS ChurnSaaS Churn
Report Churn to Leadership ๐Ÿ“‰
Oct 25, 2024

Report Churn to Leadership ๐Ÿ“‰

The 6 How-to Steps

Gary Chan
Gary Chan
SaaS ChurnSaaS Churn
Do Churn Analysis for PLG
Oct 24, 2024

Do Churn Analysis for PLG

Get in front of the revenue forecasting

Gary Chan
Gary Chan
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