The 4 Post-Sales playbook: 1. Offer Advanced* Onboarding 2. Customer Support 3. Feedback Collection 4. Relationship Management
The toolkit I wish I had to help me track these PLG churn metrics
Why you have so many churn??? 😂
Heres how you measure success
Voluntary churn symptoms
PLG learning flywheel
YOU! 🫵
Here are the 5 ways we did it:
Want upsell? Improve retention to 60% 🎯 Upselling to PLG, requires great retention! See Lenny's Newsletter on Retention benchmarks 📊
#productmanagement
Tip: Find where PLG & SLG merge...
Collect, Organize, Influence, Prioritize
