Buffer.com has higher than 5% churn
The 6 How-to Steps
Get in front of the revenue forecasting
My experience on working around them
Use PLG data to personalize email automations
Customer Success find patterns and patches all the areas in self serve PLG
I used this SaaS pricing and packaging strategy
Mastering SaaS Paywalls: A Strategic Discovery Guide
Is it too much email? Your goal for your PLG customers is to be supportive and meet them where they are.